× Forum for the ActiveHelper Live Chat Component for Joomla.

Topic-icon I can't change images

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4 months 1 week ago #323

Hi,
I just started to change some setting in your component, unfortunate I can't change images of online status. I cleaned cache twice, also I did changed browsers Firefox and edge, but still no change.

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4 months 1 week ago #324

Check the images format, by default the status indicator use gif, but if you want to use a different format first update under the section server settings.

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3 months 2 weeks ago #332

I already did that, but still not working!
In "server setting" I did changed to PNG and then under "manage domains" > settings > images > select the image I want > save and close ... and nothing happen.

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3 months 2 weeks ago #333

You can check the images via FTP, the problem can be cache.
I can take a look if you want, send me via email the access to the joomla admin area and the link to the support email ( This email address is being protected from spambots. You need JavaScript enabled to view it.) .

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3 months 2 weeks ago #334

Hi,

I've deleted cache of my website, even the browser but not working, apparently is impossible to upload images through the component. The only solution I found is select PNG format in "Server Setting" and then upload the images directly to components/com_activehelper_livehelp/server/domains/1/i18n/en/pictures. Now is working but you know is not the best solution.

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3 months 2 weeks ago #335

The problem can be related with folder permissions because through the dashboard should be work the same.

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