× Forum for the ActiveHelper Live Chat Component for Joomla.

Topic-icon Push links and others

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4 months 1 week ago #318

Hi there,
I am getting an error 404 page when using the links and push links, I have attached an image of the url that is creating the error, I have active live helper set up on my own server which was executed by your support staff.
I would appreciate some help to fix this error.
many thanks
Nichola

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4 months 1 week ago #319

This message is related with your current admin tools htaccess file configuration, I will need to test the rules to find what is causing the message.

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4 months 1 week ago #320

The problem seems to be related with the way that you are entered the links under the desktop app, please remember to include the whole address, example : www.google.com
Desktop



Web Chat

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4 months 1 week ago #321

Hi I have tested it with the suggestion here and still is not working, may i ask how to move forwards to fixing this problem?

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4 months 1 week ago #322

Please send me an example of how are you entered the links on the desktop app in order to re-test.
Remember I did tested directly on the desktop app working on your server side, the result is the same for both.

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