Articles Tagged ‘Live Chat’

Add a new domain to your account

After you buy a new license or renew a old one you will get an email with the access to the customer area, there you need to add the main domain name in order to unlock the 30 days trial for the Support Panel Desktop and the Support Panel Mobile.

With the access info go to the main customer area and follow the next steps:

1. Login into the customer section.

login

2. Check that you already don't have the domain, on the domain section.

domains

3. Go to the orders section and click over the option "add domain".

domains

4. Enter the domain where you have installed the LiveHelp Server, remember you need to enter only the domain name : example : google.com

NOTE : The activation system only required to setup the domain name, additional things like protocol , ports or "/" are not required.

domains

5. Go to the section domain and check if the new domain is available.

domains

Remember is only required to setup the main domain where is installed the LiveHelp Server in order to manage one or multiple domains from a single server installation.

NOTE : If you don't get the access to the customer area after you placed a new order, please check the SPAM folder, sometimes the mail goes there, if you can't find please contact us through our support (This email address is being protected from spambots. You need JavaScript enabled to view it.) email in order to re-send the credentials.

The "activation code" will be not longer required for the Support Panel Desktop ver 5x.

Applications

Customer communication simplified by a robust live chat agent application. The Support Panel is an intuitive and powerful app that allow regular users to maximize their potential and be like professional Live Chat agents.


Support Panel Desktop for Windows and MAC

A unique easy to use interface for monitor online visitors, multiple two-way conversations, proactive visitors engage and review chat history.

portfolio

portfolio

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Feature list

Feature Feature Feature Feature
Unlimited concurrent chats Manage multiples sites Visitor monitoring Live Chat history
Chat transfer Chat between agents Pro-active invitations Pro-active messages
Canned messages Offline messages Filter tracking by domain,country Geo location by map
Spell checker RTL support Visual alert Sound alert
Windows version Mac version Easy installation Multitasking support

Stay in touch with your online visitors anytime anywhere using the mobile Live chat agent app. The Support Panel mobile for iOS and Android will help you chat with website visitors wherever you are.


Support Panel Mobile for IOS

A lighter live chat agent app available for Iphone and Ipad. Available through itunes store.

portfolio

portfolio

portfolio


Support Panel Mobile for Android

A lighter live chat agent app available for Android phones and tablet. Available through Google Play store.

portfolio

portfolio

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Feature list

feature feature feature feature
Unlimited concurrent chats Manage multiples sites Push notifications support Visitor Monitoring
Pro-active messages Pro-active invitations Visual alert Sound alert
Multi-language support Easy installation Android app IOS app

Benefits

live chat success

Help the visitors on your website and point them in the right direction and deliver exceptional customer service compared to other ways like phone or email. Help those website visitors who need it now and eliminate the waste of time is the real benefit of the Live Chat.

Make customers happy today, ActiveHelper Live Chat software gives you everything you need to delight your customers.

Get started now with a 30 days free trial with unlimited agents and domains. No strings attached. No credit card required.


Increase Sales

Get in touch with the visitors on your website by approaching directly. Stop losing customers during checkout , help those who need it at the right moment by using the pro-active tools in the Live Chat. Instantly support make customers happy and happy customers brings more customers!

Reduce cost

Reduce cost by chatting with multiples visitors at a time, A single live Chat agent can manage 10 times more people than a phone agent. Adding live chat support on your websites is easy and takes a couple mins and the best part is FREE TO TRY!

Transform Your Communication

Help people from your desktop or mobile. Chatting from your home, office or on the go is possible and easy. Monitor and initiate conversations with site visitors. Be proactive and generate new leads from your chair.


Easy to deploy

To enjoying the benefits of live chat is easy by installing and setup the extension within just a few mins. Simply download the right installer, sign-up under the admin area, and finish the setup all on your own server.

Best deal

Awesome deal! a one time payment for a one lifetime license that's allow manage multiple domains and agents from a single server installation and includes everything.

New opportunities

A live chat solution creates new opportunities for all kind of business, be proactive and start to transform visitors into customers and customers into happy customers.


downloads

Live Chat installation package

The Live chat extension is available for Joomla, Wordpress and Drupal. Below you can find the installation packages for each CMS.


live chat server extension

Live Chat agent desktop application

The Support Panel Desktop application is the center of the agent action. Install desktop application on Windows or Mac devices to get started instantly.

live chat agent desktop app

Live chat agent mobile app

A lighter but powerful app on your hand. Chat with your customers on the move, get notifications anytime anywhere. App available for IOS & Android.

live chat agent mobile app

Free Live Chat buttons , pro-active invitations and themes.

A free collections of buttons, invitations, themes and banners ready to use and customize for the activehelper live chat

Faq

Most Read

If you got a problem please check the follow common issues list, this tried to cover all the know issues:

Most common issues
How to setup the Live chat for multiple websites
Why to use ActiveHelper Live Chat

Getting started

All about of the Live Chat software and features :

Live Chat for multiples websites
How to install ActiveHelper Live Chat component in a Joomla 3
How to install ActiveHelper Live Chat on a Wordpress website

Applications

The communication between visitors and agents is bean managed by the desktop or the mobile agent app :

Agent desktop application
Agent mobile app
Agent mobile app push notification support
Desktop agent application Icon disappear from the windows task-bar
Visitors grouping and filtering
Sign in on the support panel desktop application

Customization

Making the looks better is simple with ActiveHelper

Footer live chat button on Joomla
Footer live chat button on WordPress
RTL Live Chat Joomla Module - Right-to-left text support
Re-brand the Live Chat window
Live Chat button for regular websites
Live Chat buttons differences, agent and domain
Floating live chat button on wordpress
Live Chat button on a static position on Joomla

Common Errors

Issues and solutions:

Live Chat button is not displayed on Chrome and IE. strict MIME type checking is enabled
The application cannot be installed due to a certificate problem
Widgetkit Carousel on a you-avenue template with warp 7 conflict resolved
Sign in on the Support Panel Desktop but the agent is not online
Desktop agent application do not go ONLINE


Commercial

Why to buy ActiveHelper Live Chat

Live Chat Hosted vs Self-Hosted which one is better
One license for manage multiples websites
Live Chat license plan for web developers and agencies
How can I place a purchase order via phone
Upgrades and updates how works
Add a new domain to your account
Multiples Live Chat Server with one account

Features

live chat success

Track , monitor and talk to your website visitors in real-time with ActiveHelper Live chat. ActiveHelper Live Chat is the fastest way to engage your site visitors! Our Live Chat solution is rich of powerful features ready to use without have to spend hours on learning how to use .

Stay connected with your visitors at all times anywhere, anytime with your phone, tablet or computer.

ActiveHelper Live Chat is an unique unlimited solution that allow to manage multiple sites and agents from a single server installation with a single license.

Start free Live Chat trial! 5-minute to setup and 30 days for a full features test, no credit card required.

1

Live Chat Tools

Check their location based on they IP or send personalized messages to your visitors. Target specific visitors and offer help when they need it based on pages they are browsing

  • Visitor information & location
  • Canned responses & links
  • Live Chat transfer
  • 2

    Pro-activity

    Initiate a conversation by sending an specific message based on their behavior or by using automatic invitations to your website visitors.

  • Pro-active messages
  • Pro-active invitation
  • Automatic invitation
  • 3

    Customization

    Choose how your visitors will see you. Define languages, images and colors depending of the country.Display your company logo and name in the chat window to let your website visitors know you.

  • 33 language included
  • Chat window themes
  • Re-brand logo
  • Re-brand copyrights
  • Agents photo
  • custom buttons
  • 4

    Surveys, Ratings & Reports

    See how your agents are doing, check all the information about the chats you had with your visitors or their satisfaction level are on your fingertips.

  • Live chat activity statistics
  • Chat reports
  • Performance reports
  • Dashboard activity
  • Operator reports
  • 5

    Applications

    The intuitive desktop app makes easy to handle several live chat sessions like a professional agent. Take chats anytime anywhere through the mobile agent app.

  • Windows desktop app
  • MAC desktop app
  • IOS mobile app
  • Android mobile app
  • 6

    Settings & Integrations

    Installing the live chat extension is only a few minutes away. The installation is similar like any other component in Joomla or plugin on Wordpress. Go ahead and copy the live chat button script from your main installation to any other website wherever is a CMS or non CMS site.

  • Joomla integration
  • WordPress integration
  • Drupal integration
  • 7

    Unlimited capabilities

    An unique feature that allow to manage multiple domains and agents from a main Live Chat installation and deploy everywhere.

  • Multi domain support
  • Multi agent support
  • Multi CMS support
  • Multi site support
  • 8

    Archives and notifications

    Keep safe an in your own hands the whole live chat sessions and offline messages. Mobile agent app run in the background, a new live chat request is a simple push notification that will let you know immediately.

  • Offline Messages
  • Chat transcriptions
  • Push notifications
    • Live Chat feature list

      Feature Feature Feature Feature
      Unlimited domains Unlimited agents Unlimited departments Multi language support
      RTL support SSL support Geo location Country restriction
      Chat Re-branding Image for each agent Auto save transcripts capture visitor data
      Offline messages Offline mode Ratings Pro-active invitations
      Summarize live chat activity Live chat activity Responsive Design Live chat skins
      White Label Joomla component WordPress plugin Drupal module
    • Support panel desktop feature list

      Feature Feature Feature Feature
      Unlimited concurrent chats Manage multiples sites Visitor monitoring Live Chat history
      Chat transfer Chat between agents Pro-active invitations Pro-active messages
      Canned messages Offline messages Filter tracking by domain,country Geo location by map
      Spell checker RTL support Visual alert Sound alert
      Windows version Mac version Easy installation Multitasking support
    • Support panel mobile feature list

      feature feature feature feature
      Unlimited concurrent chats Manage multiples sites Push notifications support Visitor Monitoring
      Pro-active messages Pro-active invitations Visual alert Sound alert
      Multi-language support Easy installation Android app IOS app

    Footer live chat button

    You can enable easily the chat button in a static position.

    Follow the next steps :

    1. Go to the Section "Manage Domains".

    2. Locate the column "tracking Module" and click over the module generation link.

    3. First you need to select the right Joomla version for the new module.

    4. Generate and download the new tracking module.

    5. Go to Extension Manager and install the tracking module like any other module.

    Modules

    6. Edit the new installed module and set the position as : debug, right or left.remember each template have differents position and "debug" , "right" or "left" can't be available.

    7. Select the right position for your site needs from the "absolute positions".

    absolute positions

    8. Set the module ON.

    9. Check the tracking module.

    Footer module button

    free live chat resources

    Live chat buttons

    gallery

    A complete selection of live chat buttons. This include source Photoshop files and design map. With this source file each person can make their own buttons style and update the buttons language.

    Download

    Live chat footer buttons

    gallery

    A complete selection of footer live chat buttons. This include source Photoshop files and design map. With this source file each person can make their own live chat footer buttons style and update the buttons language.

    Download

    Live chat themes

    gallery

    A complete selection of live chat themes. The theme is a selection of all the visual elements of the chat window and include the live chat buttons, pro-active invitation, send button, live chat banner and the live chat window.

    Download

    Live Chat pro-active invitations

    gallery

    A complete selection of pro-active invitations. The files include a main Photoshop source file that allow to customize the language and colors.

    Download

    Guides

    Started Guides

    We have several guides in order to help you in the quick setup process, please check below our guides selections:

    ActiveHelper Live Chat Component Setup on Joomla 3
    ActiveHelper Live Chat for Wordpress Quick Start
    ActiveHelper Live Chat for Joomla 2.5 Quick Start
    

    User Guides

    We have several guides in order to help you in the whole process, please check below our guides selections:

    ActiveHelper Live Chat Component user guide for Joomla 2.5  & 3
    ActiveHelper Live Chat Plugin user guide for WordPress 3 & 4
    ActiveHelper Live Chat Module user guide for Drupal 7
    

    Video Guides

    We have several video guides for the setup process:

    How to install ActiveHelper Live Chat component in a Joomla 3

    The process to install the ActiveHelper Live Chat Component Extension is very easy and you can get in a few steps:

  • Log into Joomla backend (Admin Area) and click over the Extensions menu option "manage".
  • On the search box enter "live chat" or "activehelper live chat" and press enter.
  • Joomla 3 backend

  • When you find the ActiveHelper Live Chat Component click on the description.
  • Joomla Component

  • Then click on the button "Install".
  • Install Joomla component

  • Comfirm the installation of the Live Chat Component package.
  • Installed component comfirm

  • Check the installation log, this need to be success in order to activate the component under the components menu.
  • Joomla installation log

    Now you finished with the basic installation of the ActiveHelper Live Chat Component on Joomla 3.x or higher remember the Live Chat component is available for Joomla 1.5x, 2.5x and 3.0x.

    ActiveHelper Wordpress dashboard

    How to install ActiveHelper Live Chat on a Wordpress website

    The process to install the ActiveHelper Live Chat Plugin is very easy and you can get in a few steps.:

  • Log into wordpress backend and click over the left side "plugin" link.
  • Wordpress backend

  • Click on the top link "add new".
  • On the search box enter "live chat" or "activehelper live chat" and press enter.
  • Search Wordpress Plugin

  • When you find the ActiveHelper Live Chat Plugin click on the button "Install Now".
  • Install Wordpress Plugin

  • Check the installation log, this need to be success in order to activate the plugin under the button "activate plugin"
  • Installed Wordpress Plugin log

    Now you finished with the basic installation of the ActiveHelper Live Chat plugin on wordpress, remember the Live Chat plugin is available for Wordpress 3.0x to the latest version 4.3x.

    ActiveHelper Wordpress dashboard

    How to setup the Live chat for multiple websites

    How to answer Live chat and track visitors from several sites all at the same time

    This is one of the most common questions and also is the best feature of the Active Helper Live Chat system, the ability to manage several sites all at the same time included regular HTML sites and non CMS sites.

    The process to setup multiple sites is very simple and is the same procedure for the Live Chat System on Joomla , WordPress or Drupal.

    Below you can find the steps to setup the ActiveHelper Live Chat System to several domains from a main Joomla 3.4x installation:

    Joomla 3.4x

  • First you need to select a main site to install the ActiveHelper Live Chat Server (Live Chat Component) , remember this site will be manage the activity from all your sites and will consume more resources.
  • Under the Joomla admin area, go to the ActiveHelper dashboard section manage domains and start to add your multiples domains.
  • Live Chat Manage Domains

    NOTE : Remember you only need to add the domain name , for example a domain like : http://www.google.com you need to setup : google.com

  • If you want to manage multiple sites included some Joomla sites and others non CMS sites you need to follow an additional process :
  • For the same CMS on this case Joomla you can generate the tracking module for each site and download.

    Live Chat Joomla Module

    For non Joomla sites you need to generate the standard tracking script.

    Live Chat tracking script

    Live chat javascript code

    NOTE : Remember each domain has their own option to generate the tracking module or the tracking script, you can't use the same module for different domains.

  • With all the domains added you can now setup the Live Chat agents, go to the section manage agents and add your agents, remember you can setup an agent for a single domain, multiple domains or all the domains.
  • Live chat Agent

    Live chat javascript code

  • The final process is to deploy the tracking module on each Joomla site and the insert the tracking scripts on each non joomla site.
  • Now you can see tracking and answer chats under the Support Panel Desktop ( Live Chat Agent Console) from the associated domains.

    Each site has their own different configuration, includes the chat buttons, language and the offline email.

    Live Chat button Joomla site:

    Live chat button joomla site

    Live Chat button non Joomla site:

    Live chat button HMTL site

    NOTE : Remember each domain has their own script and you can deploy very easy the tracking script on a wordpress site, drupal site or any other CMS or regular site because the script is a simple javascript code.

    Joomla Download Main Area

    joomla-downloads

    Full Installation Package

    Joomla Live Chat component extension, includes the Live Chat Dashboard and the Live Chat Server.

    Separated Files

    Live Chat Dashboard Package , Live Chat Core Package and External Plugins.

    Old Joomla Versions

    Joomla Live Chat component extension for Joomla 1.5x and 2.5x

    Joomla Live Chat Component Release Notes

    • v5.0.0

      • New Administrator Dashboard.
      • New Installer for Joomla 3.7x
      • Updated all deprecated Joomla API
      • New option to update language files
      • Fixed several issues on the dashboard
      • Better support for Joomla 3.x.
      • Core Update.
      • Updated Languages.
      • Other small improvements and bug fixes.
    • v4.8.0

      • Updated Joomla Dashboard.
      • Updated the Admin area to Joomla 3.7
      • Updated all the deprecated options.
      • Better support for Joomla 3x.
      • Updated Installer.
      • Core Update.
      • Other small improvements and bug fixes.
    • v4.7.0

      • Support Joomla update server.
      • Core Security update.
      • Core Update.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.6.0

      • Support Joomla update server.
      • Enhanced Pro active message form.
      • Enhanced RTL support for farsi.
      • Fixed issue with offline messages.
      • Core Security update.
      • Core Update.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.5.0

      • Enhanced RTL Support.
      • Fixed issue on the Offline form PHP 7.
      • Fixed issue on export chats.
      • Fixed issue on send chat by mail.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.4.0

      • RTL Support for Hebrew, Arabic and Farsi Languages.
      • New Hebrew Chat Images
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.3.0

      • Support PHP7.
      • Enhanced Live Chat View.
      • New Live Chat Theme.
      • Support InnoDB Tables.
      • Enhanced mobile support for IOS and Android.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.2.0

      • Enhanced Push Notification for IOS.
      • Enhanced mobile support for IOS and Android.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v4.1.0

      • Enhanced Push Notification support.
      • Enhanced mobile support.
      • Enhanced Performance.
      • Core Update.
      • Other small improvements and bug fixes.
    • v4.0.0

      • Push Notification support for the mobile app.
      • Enhanced mobile support.
      • Japanese Language Included.
      • Enhanced Performance.
      • Other small improvements and bug fixes.
    • v3.9.0

      READ CAREFULLY : Upgrade is not longer possible for previous versions due the support of the Joomla database prefix. In order to install the new version is required to uninstall the previous version and make a new setup.

      • Live Chat window responsive design for Mobile browsers.
      • Enhanced mobile support.
      • Enhanced Live Chat window.
      • Enhanced Script loading.
      • New Online/Offline images.
      • Support Joomla database prefix by default.
      • Core Update.
      • Enhanced Performance.
      • Other small improvements and bug fixes.

    Live Chat agent desktop application

    Engage your website visitors online in real-time. Send invitations and messages, answer quickly your visitors doubts and say hello to your future customers is on your hand with the Support Panel Desktop a Powerful Live Chat Agent Console.

    live chat agent console

    The Live Chat Agent Console is used by agents to interact with your website visitors and is called the Support Panel Desktop.

    The Support Panel Desktop ( Live Chat Agent Console ) is a powerful desktop application and is the center of the agent operation with the website visitors and is available for Windows and MAC.

    What's the agent can do with the Live Chat Agent Console (Support Panel Desktop):

  • Track the visitors steps in one or multiple websites.
  • Analyze the visitors behaviour.
  • Start a Live Chat session with one or multiples visitors.
  • Answer a live Chat request from one or multiples visitors.
  • Chat on real-time with one or mutiples visitors.
  • Push a web page link.
  • Push a web image.
  • Send a Link.
  • Read a previous chat session.
  • Read the visitors offline messages.
  • Chat with another Live Chat agents.
  • Transfer a Live Chat session to a different agent.
  • Share a chat session with another live chat agent.
  • Make your own pro-active chat messages.
  • Make your own pre-typed messages.
  • Make your own pre-typed links.
  • Make pre-typed messages by language.
  • Get spell checking by language.
  • Get sound notification when a new visitor arrives to the site.
  • End a live chat session anytime.
  • Exclude some visitors from the main visitors grid.
  • Main Features:

    The Support Panel Desktop includes a lot powerful features that can empower a simple person like an expert live chat agent. The Agent Console can be divided on three aspect like observation, analysis and proactivity.

    Observation

    The Live Chat agent console can track any moment the visitors steps in to one or multiple sites and know important information.

    Under the visitors grid the agent can arrange the visitors by three different factors:

  • Country : You can see anytime the visitors by the origin country.
  • Domain : You can see anytime the visitors arrange by the target domain, if you manage multiple domains this feature can be very handy.
  • General : You can see the visitors arrange by the time that each arrive to the site.
  • live chat real-time visitors

    Analysis

    With the Live Chat Agent Console you can research on real-time the visitors information and what their doing on the site. The application include some powerful options that can help the agent to understand the visitor behaviour.

  • Detailed visitor information : You can know some information about the visitor like the visitor country, city and region, the computer type and resolution and the entry point to your site.
  • live chat visitors detail

  • Visitor Exact Location : With the geolocation map you can place the visitor anytime on a map and know very closely their location.
  • live chat visitor location

  • Navigation : You can know on real-time the navigation behavior of any visitor, you can know if the visitor is looking a product description or entering a complaint on a contact form.
  • live chat visitor navigation

    Proactivity

    With all the information collected and analyzed by the agent they can take some pro-active actions.

  • Invitation : The agent can send anytime a pro-active chat invitation to a single visitor or all the visitors in order to start a chat session.
  • live chat pro-active options

  • Message : The agent can send anytime a pro-active chat message to a single visitor, the agent can write the message like a salutation or use a pre-typed messages.
  • live chat pro-active message

    With the pro-active options you can start to interact with your visitors and be more close to the customer in order to sell a product or offer a better support.

    System Requirements

  • Windows: Windows XP, Windows Server 2003, Windows Vista, Windows 7 , 8 , 8.1 , 10 (32 bit) and (64 bit).
  • MAC OS: Mac 10.5 and 10.6, Mac Lion , Yosemite.
  • Memory:According to the system requirements of the operating system.
  • Software : Adobe AIR Runtime
  • Internet Connection:Broadband
  • Disk Space:60MB
  • Live Chat agent mobile app

    Keep in touch with your website visitors is not only possible through the Agent Desktop console called the Support Panel Desktop, also is possible through an app for Android and IOS called the Support Panel Mobile.

    live chat session

    The Support Panel Mobile is a lite version of the desktop app that can be very helpful when you are moving all the time and want to keep in touch with your visitors and customers.

    What's the agent can do with the Live Chat Agent App (Support Panel Mobile):

  • Track the visitors steps in one or multiple websites.
  • Analyze the visitors behaviour.
  • Start a Live Chat session with one or multiples visitors.
  • Answer a live Chat request from one or multiples visitors.
  • Chat on real-time with one or mutiples visitors.
  • Transfer a Live Chat session to a different agent.
  • Push a web page link.
  • Send a pro-active invitation.
  • Send a pro-active message.
  • Main Features:

    The Support Panel Mobile is an app that help with the principal options of the Live Chat.

    live chat agent app

    Track Online Visitors :

    With the Support Panel Mobile you can track your visitors steps on one or multiples sites, remember the information is limited because is a mobile device and the consume of the data plan can affect your phone bill.

    live chat agent app visitors track

    Start a Chat Session:

    With the app you can accept one or multiple live chat session request from one or multiples sites.

    Chat with Online visitors:

    The Support Panel Desktop app allow to engage with your online visitors any time, you can chat with several visitors at the same time.

    live chat session

    Engage using proactive features:

    With the Support Panel Mobile you can start a chat by sending a proactive chat invitation or message anytime to the online visitors.

    Transfer a Live Chat Session:

    With the Mobile App you can transfer a outgoing live chat session with a different agent working on the desktop agent application or the mobile app.

    System Requirements

    The Support Panel Mobile is available for Android and IOS both for phones a tablet.

    Support Panel Mobile for Iphone and Ipad

    live chat agent console for iphone and ipad

    Support Panel Mobile App for Android Phone and Tablet

    live chat agent console for android

  • Apple Store: Iphone and Ipad
  • Google Play Store: Phone and Tablet
  • Live Chat button for regular websites

    ActiveHelper Live Chat can manage regular HTML sites and other kind of sites but how?

    This is a question that we hear all the time, the people want to know how they can deploy the ActiveHelper Live Chat on sites different than Joomla, Wordpress or Drupal.

    The process to deploy the Live Chat feature on a different site than the supported is the same process that you need to do for a supported site like Joomla , Wordpress or Drupal, the steps are described below:

    The first and most important thing that you need to understand is the ActiveHelper Live Chat is like a Live Chat Server that can be setup only in one of the supported CMS : Joomla , Wordpress and Drupal.

    From the Main Live Chat Server installation you can manage any kind of site, you can deploy the chat feature on multiple HTML sites, PHP Site or a different CMS like Magento, ExpressionEngine, TYPOlight , Alfresco, SilverStripe, Cushy CMS, Radiant CMS, TextPattern among others.

    1. Select a main site as your Live Chat Server

    If you already have a site running with one of the supported CMS you need to download and install and setup there the ActiveHelper Live Chat Server.

    But if you don't have a running site with one of this CMS, you need to install one and then install the Live Chat Server there.

    One sugestion is create a sub domain called :livechat.mydomain.com and there you can install a fresh CMS. If you don't know which one take a look of the information below:

    WordPress:

    Ideal for fairly simple web sites, such as everyday blogging and news sites; and anyone looking for an easy-to-manage site. Add-ons make it easy to expand the functionality of the site.

    Joomla:

    Joomla allows you to build a site with more content and structure flexibility than Wordpress offers, but still with fairly easy, intuitive usage. Supports E-commerce, social networking and more.

    Drupal:

    For complex, advanced and versatile sites; for sites that require complex data organization; for community platform sites with multiple users; for online stores.

    2. Follow the regular steps to install and setup the Live Chat Server

    3. Deploy the chat feature on each external site

    The is the final step and the step different that you need to follow, with the LIve Chat running and all the settings you need to generate a deploy the chat script.

    Live Chat Manage Domains

    You can find the chat script on the section manage domains option called "javascript", the chat script is a simple javascript code that need to be inserted on each external site.

    Live chat javascript code

    Note : Each site has their own javascript code, you can use the same script for different domains.

    Live Chat button is not displayed on Chrome and IE. strict MIME type checking is enabled

    If you can't see the chat button on chrome and IE but is working fine on firefox and Safari maybe you are getting a issue with a security rule.

    The cause most likely occurs due a rule on the .htaccess file : "Header set X-Content-Type-Options nosniff" . This rule work on a different way for Chrome and IE getting a message like : Refused to execute script from [working url] because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled. On Firefox , Safari and IOS work fine.

    Solution:

    You can disable it by modifying your Apache settings or your .htaccess file, and comment the line.

    #Header always set X-Content-Type-Options nosniff

    To confirm you can reload the page again and check on all the browsers and see the result.

    Live Chat extension for Joomla

    live chat success

    ActiveHelper Live chat extension for Joomla provides an easy way to install and deploy a robust Live Chat solution in Joomla. Our live chat solution is the most scalable, flexible, affordable and easy to use for joomla websites and from there any other kind of CMS, shopping carts and regular HTML websites.

    Our Live chat component solution allows to talk with your website visitors, monitor traffic, analyze visitors behaviour and be proactive at the right moment.

    Simply download the joomla component from JED and finish the installation with the following instructions.

    Live Chat Hosted vs Self-Hosted which one is better

    Which solution is better Hosted or Self-Hosted Live Chat ? We get this question all the time and the answer is not so simple.

    We always thing that the best way to find a good answer is to compare both kind of Live Chat solutions in order to know which one fit better to your needs.

    Self-Hosted

  • Run in your own server
  • The information remains in your server
  • You own the chats
  • Lifetime License
  • Scalable Free
  • Server Self Administration
  • You own the Software
  • The performance of the chat depend of your hosting resources
  • The ability of the Live Chat System depend of your hosting
  • Hosted

  • Run on a different server
  • The informaton remains on a different server
  • You don't own the chats
  • You rent a service
  • Scalable with a fee
  • Server is administration by Expert
  • You don't own the softwre
  • The performance of the chat do not depend of your hosting
  • The ability of the Live Chat do not depend of your hosting
  • In conclusion

    The best Live Chat solution depend of your needs and resources but hosting your own Live Chat service takes a bit of work, but the benefits often outweigh. In some cases, it's about keeping your data private. In others, it's about having complete control and in the major cases is to reduce the expenses