Support

We offer technical support through a variety of methods to all customers, even those in trial. Live chat is available 10 hours a day, 5 days a week.


Support Channels

For all customers, we provide web-based support for 12-months from the date of purchase. You will also be entitled to 12-month free updates. Should you require priority support please buy our Premium Technical Support.

Live Chat

Our Live Chat Service is available 10 hours a day, 5 days a week. If our agents isn't available you can start looking on our great support resources that includ FAQ, User guides and the forum.

Direct Email

Email is used primarily for exchanging confidential information. Email support will only be entertained after you have posted your queries in our forum and that we request your confidential site details to be passed to us. This service is available only for a customers.

Forum

If you have a more specific question, you can post it in our support forum . Your question might have been asked before, so please do a quick search before you post any new topic.

Our support team will try to attend support queries within 24-48 hours of normal working hours.

This forum uses the same credentials as our main site. If you have an account please use the same username and password to access this forum. It helps us identify between paid and unpaid users and help us prioritize your queries.

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FAQ

This documentation will be updated frequently and will contain all the latest and most common support issues. 90% of the time, you should be able to resolve any issues through our FAQ.

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Working Time

Please note that our office operates during normal work week from Monday to Friday. We DO NOT provide support during weekends and public holidays.