ActiveHelper - Live Support System

LiveHelp FAQ

You can search our knowledge base articles, browse public issues in the discussion area, or create a new ticket if you can't find an answer to your question.

Server

Joomla

• How will I install LiveHelp Server for Joomla?
• How do I integrate LiveHelp Tracking into my website?
• How can I add additional non-Joomla domains?
• Joomla registered user recognition
• Joomla menu item status indicator

WordPress

• How will I install LiveHelp Server for WordPress?
• How do install the Tracking widget in my website?
• How can I add additional non-WordPress domains?

General

• How can I change the Images Status Indicator?
• Add new agent
• How can I change the Chat Welcome Message
• How to rebranding the chat window?
• How disable the language option?
• How to disable departments option?
• How to save the offline messages?
• How to use a custom offline form?
• How to setup the chat tracking module?
• How to disable the chat login form?
• How to create a status indicator in the page footer?

Common Errors

• After install the LiveHelp Server in my Hostgator hosting this not work
• The support panel windows console cannot communicate with the LiveHelp Server
• After install and configure in Windows my domain I can't see the chat image on my page
• After install and configure in my hosting I can't see the chat image
• The Support Panel windows console can't communicate with the server - HTTP/1.1 406 Not Acceptable
• I can't start the chat using safari 5, a cookie error message?
• Cannot create file "C:\Program ..display.txt". Access is denied
• Cannot create file "C:\Program Files (x86)..." Access is denied, second solution
• Hosting LiveHelp Server Problems - Common error codes

• The LiveHelp Server Can't work after I move my site
• Forbidden You don't have permission to access /administrator.../index.php on this server
• Can't start the Support Panel windows console server error - 403 Forbidden
• Forbidden You don't have permision to access - Additionally, a 404 not found
• The Support Panel lost the connection many times
• After start the Support Panel the chat image say offline all the time
• The Support Panel dropped many times in a SSL session
• I get a 500 internal Server Error.
• I get a 500 Internal Server Error in the Support Panel starup
• 500 Internal Server Error in the Support Panel starup and tracking Module
• Fatal error: Call to a member function load() on a non-object in ...
• In my temporal environment that use "/~" the tracking module not work.
• I can't see the tracking module in my page.
• I get a error when I try to add a domain in Joomla
• I can't see the dashboard in the Joomla area
• I can't see the chat image

Client

• How do I install LiveHelp Client Installation?
• How does the ActiveHelper Support Panel console work?
• How do I localize the Support Panel for my language?
• How can I add Canned Messages?
• The GeoTracking system does not work. Why?
• How to login in the support panel windows console?
• How to read chat a transcription?
• How to read offline messages?

Sales

• How much does the LiveHelp System cost?
• Are there hidden costs?
• License Terms
• What about upgrades? Are they free?
• How will I receive the product?
• How soon will I receive the product after purchase?
• What is the payment procedure?
• How do I place the order?