Features

live chat success

Track , monitor and talk to your website visitors in real-time with ActiveHelper Live chat. ActiveHelper Live Chat is the fastest way to engage your site visitors! Our Live Chat solution is rich of powerful features ready to use without have to spend hours on learning how to use .

Stay connected with your visitors at all times anywhere, anytime with your phone, tablet or computer.

ActiveHelper Live Chat is an unique unlimited solution that allow to manage multiple sites and agents from a single server installation with a single license.

Start free Live Chat trial! 5-minute to setup and 30 days for a full features test, no credit card required.

1

Live Chat Tools

Check their location based on they IP or send personalized messages to your visitors. Target specific visitors and offer help when they need it based on pages they are browsing

  • Visitor information & location
  • Canned responses & links
  • Live Chat transfer
  • 2

    Pro-activity

    Initiate a conversation by sending an specific message based on their behavior or by using automatic invitations to your website visitors.

  • Pro-active messages
  • Pro-active invitation
  • Automatic invitation
  • 3

    Customization

    Choose how your visitors will see you. Define languages, images and colors depending of the country.Display your company logo and name in the chat window to let your website visitors know you.

  • 33 language included
  • Chat window themes
  • Re-brand logo
  • Re-brand copyrights
  • Agents photo
  • custom buttons
  • 4

    Surveys, Ratings & Reports

    See how your agents are doing, check all the information about the chats you had with your visitors or their satisfaction level are on your fingertips.

  • Live chat activity statistics
  • Chat reports
  • Performance reports
  • Dashboard activity
  • Operator reports
  • 5

    Applications

    The intuitive desktop app makes easy to handle several live chat sessions like a professional agent. Take chats anytime anywhere through the mobile agent app.

  • Windows desktop app
  • MAC desktop app
  • IOS mobile app
  • Android mobile app
  • 6

    Settings & Integrations

    Installing the live chat extension is only a few minutes away. The installation is similar like any other component in Joomla or plugin on Wordpress. Go ahead and copy the live chat button script from your main installation to any other website wherever is a CMS or non CMS site.

  • Joomla integration
  • WordPress integration
  • Drupal integration
  • 7

    Unlimited capabilities

    An unique feature that allow to manage multiple domains and agents from a main Live Chat installation and deploy everywhere.

  • Multi domain support
  • Multi agent support
  • Multi CMS support
  • Multi site support
  • 8

    Archives and notifications

    Keep safe an in your own hands the whole live chat sessions and offline messages. Mobile agent app run in the background, a new live chat request is a simple push notification that will let you know immediately.

  • Offline Messages
  • Chat transcriptions
  • Push notifications
    • Live Chat feature list

      Feature Feature Feature Feature
      Unlimited domains Unlimited agents Unlimited departments Multi language support
      RTL support SSL support Geo location Country restriction
      Chat Re-branding Image for each agent Auto save transcripts capture visitor data
      Offline messages Offline mode Ratings Pro-active invitations
      Summarize live chat activity Live chat activity Responsive Design Live chat skins
      White Label Joomla component WordPress plugin Drupal module
    • Support panel desktop feature list

      Feature Feature Feature Feature
      Unlimited concurrent chats Manage multiples sites Visitor monitoring Live Chat history
      Chat transfer Chat between agents Pro-active invitations Pro-active messages
      Canned messages Offline messages Filter tracking by domain,country Geo location by map
      Spell checker RTL support Visual alert Sound alert
      Windows version Mac version Easy installation Multitasking support
    • Support panel mobile feature list

      feature feature feature feature
      Unlimited concurrent chats Manage multiples sites Push notifications support Visitor Monitoring
      Pro-active messages Pro-active invitations Visual alert Sound alert
      Multi-language support Easy installation Android app IOS app

    Tags: Joomla WordPress LiveCHat Live Chat Component Plugin Live Support