How to answer Live chat and track visitors from several sites all at the same time
This is one of the most common questions and also is the best feature of the Active Helper Live Chat system, the ability to manage several sites all at the same time included regular HTML sites and non CMS sites.
The process to setup multiple sites is very simple and is the same procedure for the Live Chat System on Joomla , WordPress or Drupal.
Below you can find the steps to setup the ActiveHelper Live Chat System to several domains from a main Joomla 3.4x installation:
NOTE : Remember you only need to add the domain name , for example a domain like : http://www.google.com you need to setup : google.com
For the same CMS on this case Joomla you can generate the tracking module for each site and download.
For non Joomla sites you need to generate the standard tracking script.
NOTE : Remember each domain has their own option to generate the tracking module or the tracking script, you can't use the same module for different domains.
Now you can see tracking and answer chats under the Support Panel Desktop ( Live Chat Agent Console) from the associated domains.
Each site has their own different configuration, includes the chat buttons, language and the offline email.
Live Chat button Joomla site:
Live Chat button non Joomla site: