Differences of the Live Chat Buttons

One of the most common configuration issues is a bad understanding of the Live Chat tracking modes. The ActiveHelper Live Chat System include two kinds of kinds of tracking buttons, both work similar but are focused on different things:

Domain :

Domain : This is the default tracking button and is the most used. With the domain tracking button you can setup a general button on the site that can be answered by your multiples agents.

If you have five agents working on differents departments or the same department any one can go ONLINE and answer a chat request anytime.Also the regular configuration for the buttons is related to the general domain settings area.

Live Chat Domain Buttons

Note : You can get change the default images and use your own custom ONLINE/OFFLINE Live Chat buttons. Also we offer some free icons to all the users and free premium chat buttons to all our customers.

Agent :

Agent : This kind of tracking button is related only a single agent and the selected agent is the only that can go ONLINE and get and answer chat request.

If you have a site with an specific section or landing page that can be only attended by a single agent this is the option to use. The images configuration of this tracking button are related to the agent settings.

Live Chat Agent Buttons

How to Setup the Domain tracking button?

The process is very simple and works the same for Joomla, Wordpress or Drupal.

Joomla

  • In joomla the tracking button works as a module and you can generate and then download and install like any other module.
  • After the installation you need to setup the module using always AGENT ID = 0 . 0 means not related to a single agent.
  • Joomla domain Tracking Module

  • Add your live chat agents and remember to set the "Status Indicator" parameter as "domain", domain is the default value.
  • Joomla domain Module

    WordPress

  • In Wordpress the tracking button works as widget and you can install directly like any other widget.
  • After the installation you need to setup the widget using always AGENT ID = 0 . 0 means not related to a single agent.
  • WordPress Domain tracking widget

  • Add your live chat agents and remember to set the "Status Indicator" parameter as "domain", domain is the default value.
  • Widget domain tracking

    NOTE : If you get a message like "Please register www.mydomain.com" domain. this meens the domain name under the section manage domains isn''t match like the way that your hosting answer.Try to add or remove the "www" from the domain name and check the module again.

    Drupal

  • In Drupal the tracking button works as block and you can install directly like any other block.
  • After the installation you need to setup the block using always AGENT ID = 0 . 0 means not related to a single agent..
  • Add your live chat agents and remember to set the "Status Indicator" parameter as "domain", domain is the default value.
  • How to Setup the Agent tracking button?

    Joomla

  • In joomla the tracking button works as a module and you can generate and then download and install like any other module.
  • After the installation you need to setup the module using the AGENT ID parameter with the specific agent ID that you want to work with this module.
  • Joomla Agent Tracking

  • At the moment of the Live Chat agent setup you need to set the "status indicator" parameter as "agent"
  • Joomla Agent Module

    WordPress

  • In Wordpress the tracking button works as widget and you can install directly like any other widget.
  • After the installation you need to setup the widget using the AGENT ID parameter with the specific agent ID that you want to work with this widget.
  • Wordpress Agent tracking

  • At the moment of the Live Chat agent setup you need to set the "status indicator" parameter as "agent"
  • Wordpress Agent Widget

    NOTE : If you get a message like "Please register www.mydomain.com" domain. this meens the domain name under the section manage domains isn''t match like the way that your hosting answer.Try to add or remove the "www" from the domain name and check the module again.

    Drupal

  • In Drupal the tracking button works as block and you can install directly like any other block.
  • After the installation you need to setup the Block using the AGENT ID parameter with the specific agent ID that you want to work with this Block.
  • At the moment of the Live Chat agent setup you need to set the "status indicator" parameter as "agent".