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Due the update of the application certificate to SHA256 is necesary to uninstall the previus version before to install the newone.

Solution

Please follow the next steps to install the latest version.


installation issue

Windows

1. Press the Windows logo on your keyboard or tap the icon on the screen.

2. At the Start screen, tap and hold the Support Panel Desktop tile you want to uninstall.

3. Tap the three dots at the lower right corner, select more options, and then uninstall.

4. Install the new version of the Support Panel Desktop.


Mac

1. Click Applications.

2. Drag the Support Panel Desktop from the Applications folder to the Trash (located at the end of the Dock).

3. Empty Trash.

4. Install the new version of the Support Panel Desktop.

Tags: Live Chat agent issues desktop