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The Support Panel Desktop can group and filter the visitors on the main grid.

Grouping by Country
This is one of the options to allow group the visitors information by a country value, now you can see your visitors grouping by their country location.
The way to activate this option is very simple, under the configuration window, section General you can find the grouping options.

Grid

Grouping by Domain
For multiple domain this option can be helpful, now you can see the visitors group by each of your domains.
The way to activate this option is very simple, under the configuration window, section General you can find the grouping options.

Grid

Filtering
This is a powerful new option that allow to remove visitors from your grid by using the visitor hostname/ip. This option is great to remove your own access from your site in order to see only real visitors.
The way to activate this option is very simple, under the configuration window, section “general” you can find a option to add hostnames/ip in order to by filtering from the main grid.

configuration

Tags: Live Chat Live Support agent