The latest version of the Support Panel Mobile includes a powerful new feature the support of push notifications.
This feature allow to be ONLINE on the Live Chat and get chat request and new messages even when the agent is not actively using the app.
How it work:
The operation of the mobile app is exactly the same, you need to go online and leave the app working. during the time the app can go down but this still alert of the notifications from your site.
If a new visitor ask chat you will get the sound and visual alert, then you will start the connection of the app.
Allow to be ONLINE without really be ONLINE on the Live Chat server ( Passive Mode).
Reduce server consumptions and data plan on your cell.
Support Panel Mobile App for Android Phone and Tablet