How to read offline messages

In the new Support Panel Console ver 2.5 you can load the offline messages saved for the visitors in your site.

You can load the offline messages using a date range from the period list box option.

offline

The agent also have the option to mark as read any message that you actualy has answer with a simple click in the mark as answer button.

Remember you need to have enable the "log offline messages" option to load this messages in the Support Panel Console.