I can't see the tracking module

If you can't see the tracking module after you finish the LiveHelp Server configuration this is because a hosting configuration issue.

You can identify this issue if you see the follow error in the agent edit form:

agent error

Cause

"short_open_tag = Off"

If you have the php option "short_open_tag = off" this can generate a 500 Internal Server Error

Solution

Edit the php.ini and set "short_open_tag = On"